Terms and Conditions

Welcome to Manntara. These Terms and Conditions ("Terms") govern your use of our website, platform, and services.

By accessing or using Manntara, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Manntara is an online platform that connects users with independent mental health professionals for services such as therapy, counseling, and psychological assessments.

Manntara acts solely as a facilitator and does not provide medical or healthcare services directly.

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

You must be at least 18 years of age to use our services.

Users below 18 years may access the platform only with the consent of a parent or legal guardian.

By using the platform, you confirm that you have the legal capacity to enter into this agreement.

You agree to provide accurate, complete, and up-to-date information while creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

All sessions must be booked through the platform or authorized channels.

Payments must be made in advance to confirm bookings.

Refunds, cancellations, and rescheduling are governed by our separate Refund and Cancellation Policy.

Mental health professionals on Manntara are independent practitioners. They are solely responsible for the services they provide, including advice, therapy, and outcomes.

Manntara does not control, endorse, or guarantee the quality, accuracy, or results of services provided by professionals.

Manntara is not a medical or healthcare provider and does not offer diagnosis, treatment, or emergency services.

All services on the platform are provided by independent mental health professionals. Manntara does not guarantee the accuracy, effectiveness, or outcomes of any services.

The platform should not be used as a substitute for in-person medical care, psychiatric treatment, or crisis intervention.

If you are experiencing a mental health emergency or are at risk of harm, please contact local emergency services or a crisis helpline immediately.

Users are solely responsible for their decisions, actions, and outcomes resulting from the use of the platform.

While Manntara takes reasonable steps to protect user data, we do not guarantee absolute data security.

By using Manntara, you agree to:

• Use the platform only for lawful and ethical purposes.
• Provide truthful and accurate information.
• Treat professionals and other users with respect and dignity.
• Not engage in harassment, abuse, threats, discrimination, or inappropriate behavior.
• Not misuse the platform for fraudulent or illegal activities.
• Not attempt to disrupt, hack, or interfere with the platform.

Manntara maintains a zero-tolerance policy toward misconduct, harassment, or abusive behavior.

Users shall not:

• Impersonate another person or misrepresent identity.
• Share offensive, harmful, or unlawful content.
• Record sessions without explicit consent.
• Use the platform for unauthorized commercial purposes.
• Violate any applicable laws or regulations.

Users acknowledge that mental health services provided through Manntara are based on informed consent.

Users agree to respect professional boundaries and understand that:

• Therapists cannot engage in personal, romantic, or non-professional relationships.
• Communication must remain within scheduled sessions or approved platform channels.
• Any inappropriate requests, behavior, or boundary violations may result in suspension or termination of services.

Mental health professionals are required to maintain ethical standards, confidentiality, and appropriate professional boundaries at all times.

All content on Manntara, including text, design, logos, and materials, is owned by or licensed to us.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

Manntara may use third-party services for payments, video sessions, hosting, or other functionalities.

We are not responsible for the practices, policies, or performance of these third-party providers.

Manntara shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform.

We are not responsible for the actions, advice, or conduct of any mental health professional.

Use of the platform is at your own risk.

Mental health services are subjective, and outcomes may vary from person to person.

Manntara does not guarantee any specific results or improvements from therapy or related services.

Manntara reserves the right to suspend or permanently terminate user accounts, without prior notice, in cases including but not limited to:

• Violation of these Terms.
• Misconduct, abuse, or harassment toward professionals or other users.
• Fraudulent, illegal, or unethical behavior.
• Providing false or misleading information.

In cases where a user's actions cause harm, legal risk, or financial loss to Manntara or its professionals, Manntara reserves the right to seek appropriate compensation or damages as permitted under applicable law.

Users may be held financially liable for damages, losses, or legal consequences arising from their actions on the platform.

Manntara reserves the right to take appropriate legal action in response to platform misuse, harassment or abuse, fraudulent activities, and violations of applicable laws.

This may include reporting to law enforcement authorities and pursuing civil or criminal remedies.

Manntara reserves the right to modify, suspend, or discontinue any part of the platform; update services, pricing, or policies at any time; monitor platform usage to ensure compliance; and remove content or restrict access where necessary.

We may update these Terms from time to time. Continued use of the platform after such changes constitutes acceptance of the updated Terms.

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in Mumbai, Maharashtra.

If you have any questions regarding these Terms, you may contact us at:

Email: care@manntara.in
Website: www.manntara.in

By using Manntara, you confirm that you have read, understood, and agreed to these Terms and Conditions.