Privacy Policy

At Manntara ("we", "our", "us"), we are committed to protecting your privacy and ensuring that your personal and mental health information is handled with care, confidentiality, and responsibility.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By accessing or using Manntara, you agree to this Privacy Policy.

Manntara is an online platform that connects users with independent mental health professionals for services such as therapy, counseling, and psychological assessments.

Manntara acts as a facilitator of services and does not replace in-person medical or emergency care.

This Privacy Policy applies to all users who visit our website, create an account, or use any of our services.

It explains what information we collect, why we collect it, and how we protect it.

We collect only the information necessary to provide our services. This may include your name, age, contact details, and account information when you sign up on our website.

We may also collect sensitive personal data related to your mental health, such as your concerns, therapy inputs, and assessment responses, when you choose to share them.

We may collect basic technical information such as your IP address, browser type, and device details to improve our website.

If you make payments, your transaction details are handled securely by third-party payment providers.

We use your information to provide and manage mental health services, including scheduling sessions, connecting you with professionals, and communicating with you.

Your information helps us improve our platform and provide a better experience.

We may also use your data to comply with legal obligations.

By using Manntara, you provide your consent for us to collect and use your information as described in this Privacy Policy.

For certain services, such as therapy sessions or psychological assessments, we may ask for additional consent.

If any session needs to be recorded, your clear and informed consent will be taken beforehand.

You have the right to withdraw your consent at any time.

For users below 18 years of age, consent must be provided by a parent or legal guardian.

Consent provided by users applies only within the scope of professional services offered through the platform. It does not extend beyond professional interactions, and all services are governed by ethical and professional standards.

We understand that mental health information is highly sensitive.

All information shared during therapy, assessments, or communication is treated as confidential. Access to this information is limited to the assigned mental health professional and authorized personnel only when necessary.

All professionals on Manntara are expected to follow strict ethical and confidentiality standards.

There may be rare situations where your information needs to be shared. This may happen if there is a serious risk of harm to you or others, if required by law, or in response to a valid legal request.

In such cases, we act responsibly and in accordance with applicable laws and ethical standards.

Mental health professionals providing services through Manntara are independent practitioners. They are responsible for the services they provide and are expected to follow applicable professional and ethical guidelines.

We take reasonable steps to protect your information from unauthorized access, misuse, or loss. This includes using secure systems, encryption, and restricted access to data. Only authorized individuals can access your information.

In the event of a data breach that may compromise your personal or sensitive information, Manntara will take immediate steps to assess, contain, and mitigate the impact.

Where required under applicable law, we will notify affected users and relevant authorities within a reasonable time.

We will also take corrective measures to prevent future occurrences and strengthen our data protection practices.

We keep your information only for as long as necessary to provide our services and meet legal requirements.

In general, therapy-related records may be retained for up to 7 years after your last interaction, and longer in the case of minors, as required by applicable standards.

You may request deletion of your data, subject to legal obligations.

You have the right to access your data, request corrections, and ask for deletion of your information.

You may also withdraw your consent or raise concerns about how your data is handled.

We will respond to such requests within a reasonable time.

Your information may be shared only when necessary, such as with your assigned therapist, trusted service providers (such as payment or hosting providers), or when required by law.

All such parties are expected to maintain confidentiality and protect your data.

We may use third-party services for payments, video sessions, or data storage. These services have their own privacy policies, and we encourage you to review them.

We may use cookies or similar technologies to improve your experience and understand how our website is used.

You can manage cookie settings through your browser.

Manntara does not record therapy sessions by default. If recording is required, it will only be done with your explicit and informed consent.

Manntara does not store chat-based conversations unless explicitly stated. Any future features involving chat or automated tools will be updated in this Privacy Policy.

Users under 18 years of age may use our services only with the consent of a parent or legal guardian.

If your data is transferred or stored outside India, we will ensure that appropriate safeguards are in place to protect your information.

If you have any concerns about your data or this Privacy Policy, you may contact our Grievance Officer:

Name: Manntara Support Team
Email: care@manntara.in

We will respond within the time required under applicable law.

We may update this Privacy Policy from time to time. If there are significant changes, we will inform you through email or our website.

If you have any questions about this Privacy Policy, you can contact us at:

Email: care@manntara.in
Website: www.manntara.in

By using Manntara, you confirm that you have read, understood, and agreed to this Privacy Policy.

For rules regarding platform usage, user conduct, and legal obligations, please refer to our Terms and Conditions.